Support
How can we help?
Ask for a product to evaluate, set up as a customer, get a product document, or report a problem with a product.
A product to evaluate
Want your team to look at a product before you order? Tell us which one and in what sizes, and we will tell you what we can send.
Ask for a productBecoming a customer
New to us? Tell us about your organization and what you buy, and we will reply with what is needed to set you up.
Get set upA product document
For any product we supply, we can send the maker's product sheet and instructions for use by email.
Ask for a documentReport a product problem
Something wrong with a product we supplied? Tell us and a person will follow up by email.
This form does not replace your facility's own reporting process.
What to include
- The product
- The size
- The lot number from the package
- What happened
FAQ
Common questions
Can you send product documents?
Yes. For any product we supply we can send the maker's product sheet and instructions for use.
Can you help us choose between products?
We can share the makers' information and help you compare options side by side. Decisions about patient care stay with your licensed clinicians.
I do not see what I need. Can you find it?
Ask us. Tell us the product type and sizes you are after and we will let you know what we can source.
What do I do if there is a problem with a product?
On the Support page, press “Report a problem”. Tell us the product, the size, the lot number and what happened. Please do not send patient names or health details.
How do I reach a person?
Use the Partner with us form or the Support page, or email info@driwoundcare.com. Every message is read by a person, and we reply by email.